In early 2019, a $7 billion regional health system committed to elevating its team member engagement to become a top tier health system nationally. To do so, they undertook an initiative that would demonstrate their commitment to care both for and about team members.
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Fidelum Health was retained to apply its HUMAN Brand™ Experience Insights Model to help elevate and transform team member engagement and organization performance. Our first step in this experience transformation journey was to design and implement a benchmark study of current workplace attitudes, priorities and perceptions relating to this health system. The study would also quantify the impact of team member experiences on job loyalty and retention.