Here’s how we enable health systems to better personalize care, build stronger relationships, and significantly improve outcomes.
Benchmark Care Experience Studies
Each transformation engagement begins with a custom HUMAN Brand® benchmark study to assess current care experience performance, identify improvement opportunities and quantify the relationship between loyalty measures and financial outcomes. Our benchmark experience studies include the following types of insights and analyses:
Patient, Team
Member & Care
Provider
Segmentation
Care Experience Priorities,
Perceptions &
Loyalty Drivers
Care Experience Strengths, Gaps & Improvement Opportunities
Predictive Analytics of Improved Care Experience Outcomes
Operational & Experience Improvement Support
Patient, Team Member & Care Provider Segmentation
Care Experience Priorities, Perceptions & Loyalty Drivers
Care Experience Strengths, Gaps & Improvement Opportunities
Predictive Analytics of Improved Care Experience Outcomes
Operational & Experience Improvement Support
Experience Tracking & Analytics
HCAHPS tracking is required for Medicare and Medicaid reimbursements, but not sufficient to deliver or sustain lasting patient, team member or care provider loyalty.
Our care experience measures are supplemental to CAHPS surveys and can be implemented in parallel with them to provide more timely and actionable insight.
Robust Platform Compatibility
Fidelum Health is “platform flexible” and we work closely with multiple technology providers, including NRC Health, Medallia, Qualtrics, Press Ganey and others. This allows you to gain revolutionary insights without having to change CAHPS vendors or data collection platforms.
Operational Improvement Support
Achieving sustainable results requires thoughtful planning and diligent execution. Our experts stay with you every step of the way to analyze performance, identify opportunities and assist in program implementation.
Operational Improvement Support
Achieving sustainable results requires thoughtful planning and diligent execution. Our experts stay with you every step of the way to analyze performance, identify opportunities and assist in program implementation.
Predictive Analytics
Our world has been rapidly transformed by digital medical records, communication and collaboration. The networks, devices and content your care providers, team members and patients access each day are generating data of unprecedented size and usefulness.
Our predictive analytics experts have conquered large data sets that span multiple sources, formats and platforms to provide our health system clients with actionable insights and effective strategies.
"This body of work has been extraordinary. Fidelum Health’s patient relationship research produced comprehensive and meaningful data that supports a much more defined and clearer path to making improvements. Unlike transactional patient feedback surveys, this study provided an in-depth understanding of our treated patients. The results unequivocally confirmed the most critical elements of patient experience are their perceptions of provider warmth and competence. This is the ‘secret sauce’ to improving an organization’s progress in this important area.”
Kelli Orlando, Executive Director, Ambulatory Operations
Beth Isreal Deaconess Medical Center