Here’s how we enable health systems to better personalize care, build stronger relationships, and significantly improve outcomes.
Highly Accessible & Actionable Experience Insights
Our unique HUMAN Brand® healthcare insights, analytics and experience improvement methods are grounded in the universal social perception process that governs how all humans perceive, interact and form relationships with one another. As a result, it's much easier for frontline staff and caregivers to understand and apply.
This has been refined and validated across the full spectrum of care settings with over 1.3 million patients and 7,000 care providers. In addition, our CareStyles™ experience personalization engine provides interventions and tools that enable stronger relationships and outcomes for both patients and care providers.
Patient, Staff & Care
Provider Experience
Personalization Engine
Care Experience Priorities,
Perceptions &
Relationship Drivers
Care Experience Strengths, Gaps & Improvement Opportunities
Measurable ROI on Improved Care Experiences & Outcomes
Experience Improvement Interventions & Tools
Patient & Care Provider Personalization Engine
Care Experience Priorities, Perceptions & Relationship Drivers
Care Experience Strengths, Gaps & Improvement Opportunities
Measurable ROI on Improved Care Experience Outcomes
Experience Improvement Interventions & Tools
Personalization of Care Experiences
Since patients have widely varying attitudes, priorities and preferences for engaging with care providers, personalization of care is needed to build strong relationships with them.
Our CareStyles™ personalization engine provides actionable insights that enable better experiences, stronger relationships and greater care engagement among everey patient engagement type.
Robust Platform Compatibility
Fidelum Health is “platform flexible” and we work closely with multiple technology providers, including NRC Health, Medallia, Qualtrics, Press Ganey and others. This allows you to gain revolutionary insights without having to change CAHPS vendors or data collection platforms.
Experience Improvement Interventions & Tools
Achieving sustainable experience improvement requires proven interventions and reliable tools. We provide both of these to support your continued progress and success.
Experience Improvement Interventions & Tools
Achieving sustainable experience improvement requires proven interventions and reliable tools. We provide both of these to support your continued progress and success.
Measureable ROI on Experiences Gains
& Clinical Outcomes
In-depth predictive analytics have validated our experience and personalization measures as drivers of future patient behavior and outcomes.
As a result, we are able to quantify the clinical and financial impact of patient and care provider experience improvements.
"This body of work has been extraordinary. Fidelum Health’s patient relationship research produced comprehensive and meaningful data that supports a much more defined and clearer path to making improvements. Unlike transactional patient feedback surveys, this study provided an in-depth understanding of our treated patients. The results unequivocally confirmed the most critical elements of patient experience are their perceptions of provider warmth and competence. This is the ‘secret sauce’ to improving an organization’s progress in this important area.”
Kelli Orlando, Executive Director, Ambulatory Operations
Beth Isreal Deaconess Medical Center