Transform your patient experience and care team member engagement through Relationship-Centered Care.
Strengthen Patient Relationships
Strengthening patient relationship scores by just 1 rating point can increase visits and revenue per patient by over 14%.
Improve Care Team Retention
Raising team member relationship scores by just 1 rating point can increase healthcare employee job tenure by nearly 10%.
Elevate Care Provider Engagement
Raising care provider relationship scores by just 1 rating point can increase job tenure by over 6%.
Trusted By
Amy Oxentenko, MD
Chief Patient Experience Officer, Mayo Clinic
"The HUMAN Remedy is a compelling and timely book that powerfully demonstrates one of healthcare's most important truths: the quality of human relationships is not simply complementary to excellent care—it is foundational to it. This book is an essential resource for anyone committed to advancing the human side of medicine."
Amy Oxentenko, MD
Chief Patient Experience Officer, Mayo Clinic
"At Mayo Clinic, we have embraced the principles of warmth and competence across every aspect of the patient experience because we know they are essential to earning and sustaining the trust patients place in us."
Jay Driggers, Chief Experience Officer
Horizon Healthcare Services
"Consumer expectations continue to rise, and health insurance members are demanding more. It is imperative to understand those wants and needs, including the emotional components that drive their perceptions and loyalty. Fidelum Health’s warmth and competence insights provide unique perspective into how health plans can better serve their members’ needs and, in turn, maintain their loyalty."
Kelli Orlando, Executive Director
Beth Israel Deaconess Medical Center
"This body of work has been extraordinary. Fidelum Health’s patient relationship research produced comprehensive and meaningful data that supports a much more defined and clearer path to making improvements. Unlike transactional patient feedback surveys, this study provided an in-depth understanding of our treated patients. The most critical elements of patient experience are their perceptions of provider warmth and competence. This is the ‘secret sauce’ to improving an organization’s progress in this important area."
Relationship-Centered Care Insights & Results
Significantly improve patient experiences and outcomes by leveraging the fundamental drivers of human trust and commitment—among ALL STAKEHOLDERS in your organization—patients, team members and care providers.