Humanizing Healthcare is a webinar and podcast program dedicated to sharing insights and best practices to make healthcare more human and fulfilling for all. With healthcare innovators and thought-leaders, we discuss how to better support everyone in the healthcare ecosystem: clinicians, patients, families, and the broader care team, to deliver experiences and outcomes that inspire lasting relationships. Powered by Fidelum Health and Planetree!
Humanizing Healthcare is dedicated to sharing insights and best practices to make healthcare more human and fulfilling for all. With healthcare innovators and thought-leaders, we discuss how to better support everyone in the healthcare ecosystem: clinicians, patients, families, and the broader care team, to deliver experiences and outcomes that inspire lasting relationships.
We are pleased to share a new episode of Humanizing Healthcare featuring Rafael Cohen, Chief Executive Officer at Pacifica Salud Hospitals.
In this conversation, Rafael shares how Pacifica Salud has built a culture of person-centered care rooted in leadership, dignity, and humanity, even in the most complex and high-pressure moments.
From rethinking hospital environments to making courageous policy decisions during COVID-19, Rafael offers real-world examples of what it looks like when healthcare organizations put people first, not just in principle, but in practice.
Together, we explore how values-driven leadership shapes patient experience, supports care teams, and leads to better outcomes for everyone involved.
🎧 Hit play to hear how leadership choices can transform care, especially when it matters most.
Key Takeaways
Introduction (00:00)
Why Person-Centered Care Matters (02:05)
Designing Healing Environments for Dignity (08:55)
Policy Decisions That Changed Outcomes (11:45)
Balancing Care, Community, and Global Patients (15:05)
When Crisis Reveals Culture (23:20)
Advice for Leaders: Humanity First (32:35)
Additional Resources
Guest: Rafael Cohen’s LinkedIn Page: https://www.linkedin.com/in/rafael-cohen-1926901b/
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Story Submission Link for New Book: https://forms.gle/32juxZ7aYFSuugBi7
Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/
Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/
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Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/
Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/
