Case Study

The Value of Team Member Experiences


In early 2019, a $7 billion regional health system committed to elevating its team member engagement to become a top tier health system nationally. To do so, they undertook an initiative that would demonstrate their commitment to care both for and about team members.

Fidelum Health was retained to apply its HUMAN Brand™ Experience Insights Model to help elevate and transform team member engagement and organization performance. Our first step in this experience transformation journey was to design and implement a benchmark study of current workplace attitudes, priorities and perceptions relating to this health system. The study would also quantify the impact of team member experiences on job loyalty and retention.

Case Study

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