Transform your patient experience and care team member engagement through foundational human insights.
Strengthen Patient Relationships
Strengthening patient relationship scores by just 1 rating point can increase visits and revenue per patient by over 14%.
Improve Care Team Retention
Raising team member relationship scores by just 1 rating point can increase healthcare employee job tenure by nearly 10%.
Elevate Care Provider Engagement
Raising care provider relationship scores by just 1 rating point can increase job tenure by over 6%.
Trusted By
Tripp Welch, Vice Chair – Quality
Mayo Clinic
"Patients expect safe and reliable care - and we must continue to excel at the transactional elements of care delivery. However, to really deliver what they are seeking - hope for the best possible outcome - we need to understand how to truly connect with them through warmth, competence and relationships."
Kelli Orlando, Executive Director
Beth Israel Deaconess Medical Center
"This body of work has been extraordinary. Fidelum Health’s patient relationship research produced comprehensive and meaningful data that supports a much more defined and clearer path to making improvements. Unlike transactional patient feedback surveys, this study provided an in-depth understanding of our treated patients. The most critical elements of patient experience are their perceptions of provider warmth and competence. This is the ‘secret sauce’ to improving an organization’s progress in this important area."
Jay Driggers, Chief Experience Officer
Horizon Healthcare Services
"Consumer expectations continue to rise, and health insurance members are demanding more. It is imperative to understand those wants and needs, including the emotional components that drive their perceptions and loyalty. Fidelum Health’s warmth and competence insights provide unique perspective into how health plans can better serve their members’ needs and, in turn, maintain their loyalty."
Kristen Helton, Chief Executive Officer
Herself Health
"Designing around women’s needs allows us to build the next generation of value-based care. This in-depth study by Fidelum Health uncovered what matters for her and has enabled us to build experiences and solutions that uniquely meet those needs."
Exceptional Human Perception Insights & Results
Significantly increase your quality of care percentile rank by leveraging the fundamental drivers of human trust and commitment—among ALL STAKEHOLDERS in your organization—patients, team members and care providers.